Page MenuHomeVyOS Platform

generate tech-support archive does not work
Closed, DuplicatePublicBUG

Description

generate tech-support archive does not work

vyos@vpp:~$ generate tech-support archive 
Traceback (most recent call last):
  File "/usr/libexec/vyos/op_mode/tech_support.py", line 388, in <module>
    res = vyos.opmode.run(sys.modules[__name__])
          ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3/dist-packages/vyos/opmode.py", line 312, in run
    res = func(**args)
          ^^^^^^^^^^^^
  File "/usr/libexec/vyos/op_mode/tech_support.py", line 380, in show
    data = _get_raw_data()
           ^^^^^^^^^^^^^^^
  File "/usr/libexec/vyos/op_mode/tech_support.py", line 321, in _get_raw_data
    data["hardware"]["devices"] = _get_devices()
                                  ^^^^^^^^^^^^^^
  File "/usr/libexec/vyos/op_mode/tech_support.py", line 54, in _get_devices
    devices["usb"] = cmd("lsusb")
                     ^^^^^^^^^^^^
  File "/usr/lib/python3/dist-packages/vyos/utils/process.py", line 187, in cmd
    raise OSError(code, feedback)
PermissionError: [Errno 1] failed to run command:  lsusb
returned: 
exit code: 1
vyos@vpp:~$

Version:

vyos@vpp:~$ show ver
Version:          VyOS 2025.04.17-0018-rolling
Release train:    current
Release flavor:   generic

Built by:         autobuild@vyos.net
Built on:         Thu 17 Apr 2025 00:18 UTC
Build UUID:       3c221f9e-b269-4fe5-8efe-d0e021b064d4
Build commit ID:  3cb36c6ab2906b

Architecture:     x86_64
Boot via:         installed image
System type:      KVM guest
Secure Boot:      n/a (BIOS)

Hardware vendor:  QEMU
Hardware model:   Ubuntu 24.04 PC (i440FX + PIIX, 1996)
Hardware S/N:     
Hardware UUID:    07725488-4e4f-4eb7-80e0-b13f10998de5

Copyright:        VyOS maintainers and contributors
vyos@vpp:~$

Needs investigate it:

root@vpp:/home/vyos# lsusb; echo $?
1
root@vpp:/home/vyos#

Details

Version
VyOS 2025.04.17-0018-rolling
Is it a breaking change?
Unspecified (possibly destroys the router)
Issue type
Bug (incorrect behavior)